Comments on: Leap Before You Write That Letter Of Apology – Guest Post By Brad Shorr http://confidentwriting.com/2008/02/leap-before-you/ Kindness, clarity, confidence, compassion. Watchwords for writing on the web. Thu, 02 Feb 2012 09:25:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: 4 Blogging Styles that Nurture Community: Guest Post by Brad Shorr | Confident Writing http://confidentwriting.com/2008/02/leap-before-you/#comment-25581 4 Blogging Styles that Nurture Community: Guest Post by Brad Shorr | Confident Writing Sat, 09 Oct 2010 08:40:34 +0000 http://confidentwriting.com/?p=336#comment-25581 [...] Leap Before You Write that Letter of Apology [...] [...] Leap Before You Write that Letter of Apology [...]

]]> By: Foozle And Fribble In Word Nerd Meet Up | Confident Writing http://confidentwriting.com/2008/02/leap-before-you/#comment-3130 Foozle And Fribble In Word Nerd Meet Up | Confident Writing Tue, 05 Aug 2008 14:06:08 +0000 http://confidentwriting.com/?p=336#comment-3130 [...] Leap Before You Write That Letter Of Apology [...] [...] Leap Before You Write That Letter Of Apology [...]

]]> By: Joanna Young http://confidentwriting.com/2008/02/leap-before-you/#comment-1599 Joanna Young Thu, 03 Apr 2008 18:14:44 +0000 http://confidentwriting.com/?p=336#comment-1599 Hi, I'm glad you found what you were looking for! Hope the letter does the trick Joanna Hi, I’m glad you found what you were looking for! Hope the letter does the trick

Joanna

]]> By: E, Mutt http://confidentwriting.com/2008/02/leap-before-you/#comment-1598 E, Mutt Thu, 03 Apr 2008 17:19:59 +0000 http://confidentwriting.com/?p=336#comment-1598 I offended one of our top clients yesterday (not the first time...sigh.) and now I'm doing damage control again today. This makes me feel better about my personal letter of apology I'm writing; I worried that perhaps it wouldn't be as professional as the legalistic apology, or that maybe it would sound like excuses. This post reassured me that I'm doing the right thing...thanks! I offended one of our top clients yesterday (not the first time…sigh.) and now I’m doing damage control again today. This makes me feel better about my personal letter of apology I’m writing; I worried that perhaps it wouldn’t be as professional as the legalistic apology, or that maybe it would sound like excuses. This post reassured me that I’m doing the right thing…thanks!

]]> By: Joanna Young http://confidentwriting.com/2008/02/leap-before-you/#comment-1597 Joanna Young Mon, 03 Mar 2008 09:29:31 +0000 http://confidentwriting.com/?p=336#comment-1597 Brad knows how to get to the heart of business writing doesn't he Jeanne? I'm glad you enjoyed his piece :-) Joanna Brad knows how to get to the heart of business writing doesn’t he Jeanne? I’m glad you enjoyed his piece :-)

Joanna

]]> By: Jeanne Dininni http://confidentwriting.com/2008/02/leap-before-you/#comment-1596 Jeanne Dininni Mon, 03 Mar 2008 06:26:10 +0000 http://confidentwriting.com/?p=336#comment-1596 Wonderful post, Brad! Sorry I'm so late reading it! I'm just so swamped with work! I love reading and commenting on all my blogging friends' blogs--and guest posts! Hope businesspeople will take this post to heart. An apology is so important--in business just as much as in life! Cheers! Jeanne Wonderful post, Brad!

Sorry I’m so late reading it! I’m just so swamped with work! I love reading and commenting on all my blogging friends’ blogs–and guest posts!

Hope businesspeople will take this post to heart. An apology is so important–in business just as much as in life!

Cheers!
Jeanne

]]> By: Brad Shorr http://confidentwriting.com/2008/02/leap-before-you/#comment-1595 Brad Shorr Thu, 28 Feb 2008 13:01:01 +0000 http://confidentwriting.com/?p=336#comment-1595 Jackie, legal issues must sometimes be handled delicately, for sure. That's when writing skills become so critical. Even when statements have to be made carefully, it is possible for the writer to convey a sense of concern and understanding, don't you think? Jackie, legal issues must sometimes be handled delicately, for sure. That’s when writing skills become so critical. Even when statements have to be made carefully, it is possible for the writer to convey a sense of concern and understanding, don’t you think?

]]> By: Joanna Young http://confidentwriting.com/2008/02/leap-before-you/#comment-1594 Joanna Young Tue, 26 Feb 2008 12:04:25 +0000 http://confidentwriting.com/?p=336#comment-1594 Hi Jackie, I think you're right, there are times when it's not possible for a company to apologise because of the ramifications - but isn't that then a good reason to get clear what they can say and why, and make that the aim of their writing, rather than pretending to apologise and not mean it. It seems to be one of the deceptions that readers are most adept at spotting - we can spot it a mile off if an apology is not genuine. Politicians are another prime example of this genre of course! Joanna Hi Jackie, I think you’re right, there are times when it’s not possible for a company to apologise because of the ramifications – but isn’t that then a good reason to get clear what they can say and why, and make that the aim of their writing, rather than pretending to apologise and not mean it.

It seems to be one of the deceptions that readers are most adept at spotting – we can spot it a mile off if an apology is not genuine. Politicians are another prime example of this genre of course!

Joanna

]]> By: Jackie Cameron http://confidentwriting.com/2008/02/leap-before-you/#comment-1593 Jackie Cameron Tue, 26 Feb 2008 10:06:08 +0000 http://confidentwriting.com/?p=336#comment-1593 Like everyone else I have had a non apology from my bank. I think Brad hits the nail on the head when he mentions the input from the legal team! I am not sure how true this is but it is a common belief that saying sorry admits liability in insurance terms (especially it would seem if it involves motor vehicles.. Jackie Like everyone else I have had a non apology from my bank. I think Brad hits the nail on the head when he mentions the input from the legal team! I am not sure how true this is but it is a common belief that saying sorry admits liability in insurance terms (especially it would seem if it involves motor vehicles..

Jackie

]]> By: Joanna Young http://confidentwriting.com/2008/02/leap-before-you/#comment-1592 Joanna Young Mon, 25 Feb 2008 17:43:48 +0000 http://confidentwriting.com/?p=336#comment-1592 Brad, it's my pleasure :-) I like the idea that's emerging here about focusing on the long-term relationships rather than short term resolution - so when you sat down to write you'd set maintaining loyalty as the intention, it might make a big shift to the tone. (I'm starting to think ahead to next month and my Is, so intention is in my mind... though I haven't fixed on the theme yet) Joanna Brad, it’s my pleasure :-)

I like the idea that’s emerging here about focusing on the long-term relationships rather than short term resolution – so when you sat down to write you’d set maintaining loyalty as the intention, it might make a big shift to the tone.

(I’m starting to think ahead to next month and my Is, so intention is in my mind… though I haven’t fixed on the theme yet)

Joanna

]]>